Grupo Hotusa

Front Desk Agent (Receptiemedewerker) - 5* Hotel Rotterdam (Opening)

Grupo Hotusa  •  Rotterdam, NL (Onsite)  •  5 hours ago
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Job Description

Welcome to Eurostars Hotel Company, The Happiness Industry!

Eurostars Hotel Company is the hotel division of Grupo Hotusa, integrating the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, and Tandem Suites. Today, our portfolio includes more than 300 hotels across 20+ countries. Our success is built on the talent and passion of the people who make it possible.

Would you like to join the Happiness Industry?

We are looking for Front Office Team Members (Receptiemedewerker) to join the opening team of a new hotel in Rotterdam (Netherlands).

What will you be responsible for?

  • Welcoming guests with professionalism, warmth, and a service‑oriented attitude.
  • Managing check‑in, check‑out, and all front desk procedures.
  • Handling guest requests, inquiries, and complaints, ensuring a smooth and pleasant stay.
  • Managing reservations, room assignments, and guest profiles.
  • Processing payments, invoices, and daily cashier tasks.
  • Coordinating with Housekeeping, Maintenance, and other departments to ensure seamless operations.
  • Maintaining accurate records and ensuring compliance with brand standards.
  • Supporting the implementation of procedures and service standards for the hotel opening.

What are we looking for?

  • Previous experience in Front Office or Guest Services roles, ideally in 4/5 hotels.
  • Experience in hotel openings is a plus.
  • Strong communication and customer‑service skills.
  • Fluency in English; Dutch is highly valued.
  • Positive attitude, teamwork mindset, and ability to work in dynamic environments.
  • Passion for hospitality and guest satisfaction.

What do we offer?

  • Up to 50% discount in our 4/5 hotels worldwide.
  • Free and unlimited online training with The Power Business School.
  • Access to our Employee Club with exclusive advantages and discounts.
  • Referral program rewarding your recommendations with hotel nights.
  • The opportunity to join the opening team of a new international hotel.
Grupo Hotusa

About Grupo Hotusa

Grupo Hotusa is an international tourism group with almost half a century of experience in the hotel and tourism sector. Founded in 1977, it has built a diversified model structured around three main business areas: Eurostars Hotel Company, its hotel management division, with more than 300 hotels in 23 countries and seven brands — Eurostars Hotels, Áurea Hotels, Dorma Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels and Tandem Suites; Keytel, specialised in services and solutions for independent hotels; and Restel, focused on international hotel booking and distribution.

The company understands tourism as a true Industry of Happiness: a strategic activity with the capacity to contribute to the development of destinations, generate opportunities and strengthen the link between economy, territory and culture. From this perspective, the group combines its hotel expertise, commercial capabilities and innovation to move towards a more responsible and sustainable tourism model.

This commitment to the future of the sector is also reflected in its teams. Today, Grupo Hotusa is made up of more than 6,000 professionals who share a way of working based on dedication, a vocation for service and creativity. Building on this culture, the company is committed to internal talent and professional development, creating new opportunities for growth with a clear objective: to continue contributing to and transforming the future of the tourism industry.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Barcelona, ES
Year Founded
1977
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