Job Description

Our team is looking for a friendly, upbeat, and guest-focused Part-Time Front Desk Agent to join us! In this role, you’ll be one of the first faces our guests see and an important part of creating a warm, welcoming experience from check-in to check-out.

You’ll assist with all aspects of front desk operations, answer questions, help create memorable stays, and serve as a helpful point of contact for our guests and vendors. The ideal candidate enjoys working with people, communicates with confidence and kindness, and thrives in a fast-paced environment where no two days are exactly the same.

If you’re someone who brings a positive attitude, enjoys making guests feel at home, and takes pride in providing exceptional service, we’d love to meet you!

This position requires flexible scheduling availability, including the ability to work evenings, weekends, and holidays.

Requirements

Job Requirements:

• Welcome guests with a warm, friendly, and professional attitude throughout their stay
• Efficiently complete guest check-in and check-out while ensuring a smooth and positive experience
• Accurately process payments, charges, and adjustments in accordance with hotel policies and procedures
• Respond to guest questions, requests, and concerns with professionalism and a genuine desire to help
• Provide helpful information and assistance to guests, vendors, and other hotel partners
• Maintain accurate guest records and ensure all front desk transactions are properly documented
• Complete required shift reports and communicate important updates, guest needs, and operational information to the management team
• Work collaboratively with other departments to ensure our guests receive exceptional service

Job Qualifications:

• Friendly, motivated team player who takes initiative and takes pride in creating a positive guest experience
• Strong communication and interpersonal skills, with the ability to connect comfortably with guests, coworkers, and vendors
• Guest-focused mindset with a genuine desire to be helpful, welcoming, and attentive to guests’ needs
• Ability to remain calm, professional, and positive while working in a fast-paced environment
• Strong problem-solving skills, with the ability to anticipate needs, identify concerns, and find effective solutions
• Dependable and adaptable, with a willingness to assist wherever needed to support the team and our guests
• Approachable and attentive, with a commitment to providing warm, personalized, and exceptional service
• Ability to work collaboratively as part of a team while also confidently handling responsibilities independently

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.