Job Description

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.

• Up-sell rooms where possible to maximize hotel revenue.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports,preparing deposit, and counting/securing assigned bank.

• Complete and transmit daily accounting reports and prepare them for review by hotel management. Issue, control and release guest safe-deposit boxes.

• Respond appropriately to guest complaints.Make appropriate service recovery gestures in order to ensure total guest satisfaction.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

• Promote team work and quality service through daily commuications and coordination with other departments.

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus one year front desk/guest service experience.Some college preferred.Must speak fluent English.Other languages preferred.

• Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds

• Handling objects, products and computer equipment. Use a keyboard to operate various property management and reservations systems, etc.

• Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used.

• Required to work the overnight shift. May be required to work other shifts, weekends, and/or holidays.

This is a non-exempt hourly position. The hourly rate is $18.11/hour.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?