The Front Desk Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This roleworks to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning withFour Seasons service standards

What you will do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

• Assistsguests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;

• Resolves guest complaints, and find opportunities to recognize and personalize the service

• experience for all guests

What you bring

• One + years experienceworking within a luxury hotel or similar environment is considered an asset

• Excellent interpersonal skills and communication skills

• Cross cultural sensitivity, and customer service orientation

• Guest centricity and understanding the importance of guest’s preferences

What we offer:

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Complimentary Dry Cleaning for employee uniforms

• Complimentary employee meals

Discounted

• Medical, Dental, and Vision coverage

• Parking and SEPTA access

• City Fitness membership

Schedule & Hours:

• Full-time position

• Requires flexibility to work mornings, weekends, and holidays while predominantly working overnight

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf