Job Description

About Yurbban Hospitality Group
At Yurbban, we don’t just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.

Our Essence
WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.

Why Join Us
Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.

We’re Looking for a Front Desk Agent

Under the guidance of Front Desk Supervisor, ensure Guest Services runs as an efficient and organized unit; act as the main contact/service center for internal and external guests; increase communication between departments throughout the property by coordinating the process of receiving and resolving guest issues and requests. Gain guest loyalty by utilizing the provided systems and tools consistently and efficiently while providing leadership and direction for the Front Office Department, including training, motivating and managing the employees.

Responsibilities:

• Deal with all Front Office operations (check in; check out; escorting; cashier operations; guests care) according to Yurbban Hospitality Group policies, procedures and compliance with our code of conduct
• Ensure all telephone calls/inquiries are answered within three rings and using proper telephone etiquette.
• Reply OTA and organic customer messages, add notes for guest requests (Ex: crib needed, rooms togethers, etc).
• Track all guest issues from various sources and report results and Identify trends for resolution.
• Address complaints as needed.
• Confirm all guest requests/issues are logged.
• Secure that the department areas and storerooms are clean.
• Ensure prompt, friendly, and attentive service
• Guarantee compliance of brand standards, operating procedures and policies
• Facilitates the training and development of all new employees to Yurbban Hospitality Group standards

Requirements:

• Minimum experience: 3 years in the hospitality industry.

• Others: Office automation knowledge and desirable to have previously managed a PMS

• Skills: Quality, cooperation, commitment, organization.

• An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, Nuvolo, Microsoft Word, Excel &

• Outlook is preferred

• Enter and locate work related information using computers and/or point of sale systems

• Possess a gracious, friendly, and fun demeanor

• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail

• Maintain positive and productive working relationships with other employees and departments

• Ability to work independently and to partner with others to promote an environment of teamwork

• Must be able to stand or walk a minimum of eight-hour shifts.

• Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations.

• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.

• Must have excellent communication skills and be able to read, write, speak and understand English.

Schedule This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 6:00 am to 12:00 am, weekends required.

Work Location: Miami South Beach, FL.

Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more

Work Authorization: Employee must be legally authorized to work in the United States.

FSLA Classification: Non-exempt

What We Offer:

• Salary according to position and experience
• Career growth opportunities within a fast-expanding group
• Continuous training through Yurbban Academy
• A workplace where professionalism and great atmosphere go hand in hand
• Quarterly afterworks and teambuilding activities
• Paid Time off, Holidays paid + your birthday off 🎂
• Discounts on all national and international stays for you, your family, and friends.
• Discounts on Wellness and GYMs
• Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)

If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now!

Join Yurbban Hospitality Group!