Job Description

Be part of the opening team at Hershey Inn & Suites, the newest addition to The Official Resorts Of Hersheypark®, opening Spring 2026. Located just minutes from the Park, Hershey Inn & Suites features 130 rooms including 7 suites, complimentary continental breakfast, an indoor pool, arcade, and fitness center.

The Front Desk Agent at Hershey Inn & Suite is responsible for greeting, registering, and orienting guests to the property and destination offerings.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greeting guests upon their arrival and departure.*

• Registering guests and confirming room rates and package inclusions.*

• Providing information about the property and other attractions within the company and the area.*

• Maintaining an accurate count of room status and availability.*

• Reserving guest rooms in accordance with special requests.*

• Receiving and processing guest room, food and beverage and retail charges. *

• Balancing receipts at the end of each shift.*

• Assist in overseeing and monitoring the ticketing process, including inventory, audit, and financial controls.

• Ensure compliance with Department and HE&R operational policies and procedures as well as corporate Risk Management standards (MSDS, HazCom, OSHA, etc.) relating to the department. Maintaining retention records to HE&R standards. *

• Answer guest phone calls and arrange wake-up calls*

• Handle guest inquiries and resolve concerns to ensure a high level of customer service.

• Perform other duties as assigned.

Qualifications:

• Must be at least 18 years of age or older.

• High School Diploma or equivalent

• Minimum of 1 year of experience in guest customer service.

Knowledge, Skills, and Abilities:

• Must be able to communicate well with both guests and employees.

• Must be able to work independently and make decisions independently.

• Familiarity with computerized front office systems, policies, and procedures preferred.

• Must present a professional image appropriate to the Hershey Entertainment & Resorts standards.

Job Demands:

• Ability to work in a hectic, fast-paced environment.

• Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity.

• Ability to work a flexible eight-hour shift, including weekends and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer