Job Description

We are seeking a friendly, detail-oriented, and reliable individual to join our team as a Full-Time Front Desk Agent. The ideal candidate will have prior experience in a hotel setting. Proficiency with the Property Engagement Platform (PEP) will be a plus.

About Us

The Hilton Austin Airport is a recently renovated, full-service hotel located in the historic Air Force command building on airport property. As Austin’s gateway hotel, we pride ourselves on delivering exceptional hospitality in a unique setting. Managed by Prospera Hospitality, a forward-thinking hotel and restaurant management company, we are committed to sustainability and innovation in the hospitality industry.

Requirements

• Warmly greet and check guests in and out efficiently using the PEP property management system.
• Manage and process guest reservations, modifications, and cancellations accurately within the PEP system.
• Handle all financial transactions, including processing payments, verifying credit cards, and ensuring accurate end-of-shift cash/credit balancing.
• Answer phone calls, route them appropriately, and provide information about the hotel, services, and local attractions.
• Act as the main point of contact for guests, promptly and professionally addressing all inquiries, requests, and complaints to ensure a positive stay.
• Maintain an organized and clean front desk and lobby area.
• Collaborate effectively with housekeeping, maintenance, and other departments to ensure smooth operations.
• Record pertinent guest information, issues, and shift activities in the logbook for review by management.
• Adhere to all hotel policies, brand standards, and security procedures.

Qualifications:

• High school diploma or equivalent.
• Minimum of 6 months of front desk or hospitality-related customer service experience is strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
• Professional appearance and demeanor.
• Ability to remain calm and professional under pressure.

What You'll Receive:

• This position will pay $18.00 per hour to start, with scheduled annual increases.
• Healthcare benefits are available, including medical, dental, and vision coverage. Short-term and long-term disability benefits are also available.
• Paid time off is provided, including vacation, sick days, and holidays.
• Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world.