Crescent Hotels & Resorts

Front Desk Agent - Doubletree by Hilton Berkeley Marina

Crescent Hotels & Resorts  •  Berkeley, CA (Onsite)  •  6 days ago
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Job Description

Key Responsibilities

  • Greet and welcome guests in a friendly, professional, and courteous manner
  • Perform guest check-in and check-out procedures accurately and efficiently
  • Verify guest information, process payments, and obtain proper authorizations, including incidental holds
  • Manage room assignments, reservations, and modifications using the property management system (PMS)
  • Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution
  • Maintain knowledge of hotel services, amenities, and local attractions to assist guests
  • Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction
  • Handle cash, credit card transactions, and maintain accurate records in compliance with company policies
  • Follow all brand standards, SOPs, and security procedures
  • Maintain a clean, organized, and professional front desk area
  • Support upselling opportunities and promote hotel services when appropriate

Qualifications

  • High school diploma or equivalent required
  • Previous customer service or hospitality experience preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Basic computer skills; experience with PMS (e.g., OnQ, PEP) preferred
  • Flexible schedule, including weekends, evenings, and holidays
  • Ability to handle confidential information with discretion

Core Competencies

  • Customer Focus & Service Excellence
  • Attention to Detail & Accuracy
  • Problem Solving & Conflict Resolution
  • Teamwork & Collaboration
  • Time Management & Organization
Crescent Hotels & Resorts

About Crescent Hotels & Resorts

At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.

Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Fairfax, Virginia
Year Founded
2001
Website
crescenthotels.com
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