Job Description

We invite applications for the position of Front Desk Agent (Mandarin Speaker) at AYANA MidPlaza, JAKARTA. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and assistance throughout their stay.

Responsibilities:

• Perform efficient check-in and check-out procedures for guests.
• Manage reservations via online platforms and phone inquiries.
• Provide information about hotel services and local attractions.
• Handle guest complaints and issues in a timely manner.
• Coordinate closely with housekeeping and maintenance departments to ensure guest satisfaction.
• Maintain accurate records of bookings, payments, and guest interactions.

Requirements

• Having 2-3 years of experience in a similar role
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests/visitors, management, and co-workers to their understanding, both in person and by telephone (Mandarin Speaker will be an advantage)
• Ability to provide legible communication and directions.
• Previous cashiering experience.
• Knowledge of computers. PMS Opera
• Strong communication and customer service skills.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with hotel management software is an advantage.
• Strong organizational skills and a detail-oriented approach