Fort Mill, SC
Fort Mill, SC
· Register and assign rooms to guests.
· Issue room key and directions directly to guest.
· Sort, and track incoming mail and messages.
· Transmit and receive messages using all communication avenues.
· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
· Keep record of room availability and rate.
· Compute bill, collect payment, and make change for guests.
· Make, confirm, and cancel reservations via all communication avenues.
· Post charges such as room, food, liquor, to guest bill if interface is inoperable.
· Make reservation, transportation, or entertainment reservations for guest.
· Ability to accurately use various office software.
· Have a full working knowledge and expertise of each shift including night audit.
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EOE/M/F/V/D.
Customer Service Experience & computer skills are required· Minimum lifting of 20 pounds.· Pushing, bending, stooping, upward reaching, manual dexterity.· Hearing, writing, typing.· Minimum pulling of 20 pounds.· Other duties may be assigned.· Must have a comprehensive knowledge of all hotel departments and functions.· Must have good mathematical and computer skills.· High school education required. Relevant training and experience and additional education preferred.· CPR and first aid training preferred.· Additional language ability preferred
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
