Opal Collection

Front Desk Agent

Opal Collection  •  Sarasota, FL (Onsite)  •  18 hours ago
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Job Description

We are looking for highly organized candidates with excellent people skills for the position of Front Desk Agent. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

About Us:

Lido Beach Resort is renowned for its beautiful beachfront location, upscale dining options, and vibrant atmosphere. Our resort offers a unique blend of relaxation and activity, with amenities like two heated pools, a poolside bar, and direct access to Lido Beach. Our staff is celebrated for their friendly and attentive service, making every guest feel at home. We pride ourselves on being a workplace where team members are valued as our most important resource. At Lido Beach Resort, we believe our team members are the heart of our success. We offer a dynamic work environment where you can grow professionally while enjoying the beauty of Sarasota's Gulf Coast.

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k)
  • Short Term Disability
  • Free Associate Parking
  • Free Meal for every shift worked
  • 25% Discount in Resort Outlets
  • Hotel Discounts with OPL
  • Friends and Family Discount

Responsibilities:

  • Greeting guests upon arrival and making them feel welcome
  • Recognizing repeat, VIP status and/or loyalty
  • Administering check-ins and check-outs
  • Providing front desk services to guests
  • Assigning rooms and taking care of administrative duties
  • Delivering mail and messages
  • Processing guest payments
  • Coordinating with bell service and staff management
  • Being a source of information to guests on various matters such as transport and restaurant advice
  • Accommodating general and unique requests
  • Diffusing conflict or tense situations with guests, handling guest opportunities
  • Proficient in HMS
  • Properly close out end of day
  • Ensure all numbers match across the board prior to importing them into the system

Qualifications:

  • High school diploma or GED
  • Previous customer service experience
  • Exceptional interpersonal skills
  • Excellent written and verbal communication
  • Time management and organizational skills
  • Conflict resolution experience
  • Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Opal Collection

About Opal Collection

Welcome to Opal Collection, an exclusive ensemble of premier luxury hotels and resorts. Like the beautiful qualities of natural opal gemstones, each destination shines with its own colorful and unique experiences.

From Bar Harbor, Maine to the southernmost tip of Key West, Florida, we provide the best locations, experiences and tastes for today’s travelers; anticipating the amenities and service you expect.

Whether you are hiking through national parks, golfing along the ocean, or sinking your toes into the soft, white sand, Opal Collection hotels and resorts will help you connect and refresh, and leave you longing for more.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2013
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