Regency Hotel Management

Front Desk Agent

Regency Hotel Management  •  Casper, WY (Onsite)  •  21 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
 
Benefits
  •  
  • PTO
  • Competitive Pay
  • Hotel Room Discounts
  • Ongoing Training and Career Development
Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Qualifications
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like OnQ or Opera
  • Customer service experience
  • Excellent communication and organizational skills
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Regency Hotel Management

About Regency Hotel Management

Founded in 1965, Regency Hotel Management Company has been consistently ranked as one of the top 100 hotel management companies in the nation. Our property portfolio currently consists of more than fifty properties across nineteen states including franchises such as Starwood, Radisson, Marriott, Hilton, Best Western and ClubHouse.

As a leader among hotel management companies, Regency Hotel Management strives to maximize profits and create asset value for our clients. We are able to meet these objectives by continually providing exceptional thought leadership, training, and management for each of our properties.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Sioux Falls, South Dakota
Year Founded
1965
Website
regency-mgmt.com
Social Media