Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.
What is in it for you:
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
Greet guests upon arrival with a warm and sincere welcome
Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards
Issue keys while ensuring utmost safety and confidentiality
Maintain and protect guest privacy and discretion
Settle guest accounts while ensuring all services standards are followed
Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
Drive revenue through room upsells and cross-promotion of other hotel outlets
Builds strong rapport with support departments
Create reservations for guests who are at the desk or who call in after hours
Consistently offers professional, engaging and friendly service
Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
Other duties as assigned
Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays
Previous experience in Front Office operations in a luxury setting an asset is preferred
An operational knowledge and proficiency in Front Office Systems (Systems-Micros-PMS) and Microsoft Office suite (Word, Excel, PowerPoint)
Opera Cloud preferred
Proficiency in English required, bilingual is an asset
Excellent written/verbal communication, coaching and interpersonal skills
Strong guest service orientation, utilizing empathy and creative thinking
Ability to work well under pressure
Thrives in a fast-paced environment
Desire to work as part of a large, diverse team
We are a dog-friendly property, the comfortability to work around animals and animal dander is necessary.
Frequent walking and standing during shift
May occasionally exert up to 25 pounds lift, carry, push, or pull objects
All your information will be kept confidential according to EEO guidelines.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
