Job Description

Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.

The Radisson Hotel Seattle Airport, located across the street from Seattle-Tacoma International Airport (SEA), is looking for an energetic individual to join our Front Desk team as a Front Desk Agent

We are seeking a fast, fun, and friendly candidate for our full time Front Desk Agent role.

What We Provide

• Employee discounts on thousands of hotels
• Health Benefit programs
• 401k retirement program
• Commission on upsells, paid bi-weekly with regular salary
• Free Parking

Responsibilities

• Greeting and engaging all guests while taking personal action to accommodate their individual needs
• Creates an unending energetic environment for our guests and team members
• Reviews all guest reservations and plans their accommodation accordingly
• Processes financial transactions and arranges special billing needs when necessary
• Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
• Manages all guest concerns or requests diligently and without hesitation
• Personally chauffeuring guests to and from various locations in the immediate area using the company van
• Maintains an “Everyone Sells” vision while driving hotel revenues through upsell efforts
• Communicates effectively with all hotel departments to guarantee a seamless guest experience
• Prepares daily logs summarizing communications for management and other shifts
• Responsible for answering and fielding all calls to the hotel, both internal and external
• Maintains the confidentiality and respect of our patrons
• Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed

Requirements

• Self confidence
• Strong computer skills
• Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment
• Reliable transportation
• Opera PMS experience is a benefit but not a requirement
• Strong verbal, written and interpersonal skills
• Strong attention to detail
• Commitment to exceptional service in any situation
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends

Physical Requirements

• Occasional lifting of up to 50 pounds
• Ability to stand for long periods of time
• Ability to hear with 100% accuracy with correction
• Ability to stand and exert well paced mobility for an eight (8) hour shift
• Ability to lift, pull, push up to 70 pounds on an ongoing basis
• Must be able to squat, bend, kneel and twist on an ongoing basis

Requirement/Skills
Strong customer service experience required
Previous hotel experience preferred
Ability to maintain a positive and professional attitude when handling all situations
Solid computer skills
Ability to push/pull up to 30lbs
Ability to work flexible schedule, including morning, afternoons, nights and weekends
Excellent communication skills
Must possess a strong team spirit
Opera experience preferred
Physical Demands
Ability to stand, stoop or bend for entire shift
Ability to lift up to 20 pounds
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver