Job Description

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit  www.choicehotels.com

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.

The Radisson Hotel Seattle Airport, located across the street from Seattle-Tacoma International Airport (SEA), is looking for an energetic individual to join our Front Desk team as a Front Desk Agent

We are seeking a fast, fun, and friendly candidate for our full time Front Desk Agent role.

What We Provide

• Employee discounts on thousands of hotels
• Health Benefit programs
• 401k retirement program
• Commission on upsells, paid bi-weekly with regular salary
• Free Parking

Responsibilities

• Greeting and engaging all guests while taking personal action to accommodate their individual needs
• Creates an unending energetic environment for our guests and team members
• Reviews all guest reservations and plans their accommodation accordingly
• Processes financial transactions and arranges special billing needs when necessary
• Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
• Manages all guest concerns or requests diligently and without hesitation
• Personally chauffeuring guests to and from various locations in the immediate area using the company van
• Maintains an “Everyone Sells” vision while driving hotel revenues through upsell efforts
• Communicates effectively with all hotel departments to guarantee a seamless guest experience
• Prepares daily logs summarizing communications for management and other shifts
• Responsible for answering and fielding all calls to the hotel, both internal and external
• Maintains the confidentiality and respect of our patrons
• Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed

Requirements

• Self confidence
• Strong computer skills
• Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment
• Reliable transportation
• Opera PMS experience is a benefit but not a requirement
• Strong verbal, written and interpersonal skills
• Strong attention to detail
• Commitment to exceptional service in any situation
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends

Physical Requirements

• Occasional lifting of up to 50 pounds
• Ability to stand for long periods of time
• Ability to hear with 100% accuracy with correction
• Ability to stand and exert well paced mobility for an eight (8) hour shift
• Ability to lift, pull, push up to 70 pounds on an ongoing basis
• Must be able to squat, bend, kneel and twist on an ongoing basis

Requirement/Skills
Strong customer service experience required
Previous hotel experience preferred
Ability to maintain a positive and professional attitude when handling all situations
Solid computer skills
Ability to push/pull up to 30lbs
Ability to work flexible schedule, including morning, afternoons, nights and weekends
Excellent communication skills
Must possess a strong team spirit
Opera experience preferred
Physical Demands
Ability to stand, stoop or bend for entire shift
Ability to lift up to 20 pounds
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.