Job Description

Hourly Rate: $26.22

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Service Agent, you will Check-in/Check-out guests, make guest reservations, and process all guest charges. Answer telephone and process all calls and messages. Handle guest complaints while maintaining high level of guest satisfaction.

• Where great benefits lead to a life fulfilled.
  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities

• Site Specific Perks
  • Free on-site employee parking
  • Complimentary coffee and tea
  • Employee breakroom amenities
  • Monthly & quarterly celebrations & awards
  • Local restaurant discounts
  • Discounted theme park tickets and rental cars

• As a Guest Service Agent, a typical day will include:
  • Greet, register, and assign rooms to guests.
  • Verify customer’s credit and establish how the customer will pay.
  • Input and maintain reservations
  • Answer calls coming in and assist as necessary.
  • Dispatch maintenance and guest requests to the appropriate department.
  • Perform bookkeeping activities, such as balancing accounts and completing nightly audits.
  • Provide service to guests with a high level of guest service skills. This includes providing information activity/dining information and handling complaints.
  • Keep work area organized, clean, and maintaining/restocking office supplies.
  • Maintain cash drawer balanced and secure.
  • Prepare information and instructions for arrivals after office hours.
  • Assist with bell and runner duties depending on facility or location.
  • Perform other duties as assigned.

• Guest Experience and Company Standards
  • Handle guest complaints while maintaining a high level of guest satisfaction.
  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.

To Become a Guest Service Agent at AAH:

• High School degree/diploma or equivalent additional experience.
• One or more years’ experience in Front Desk or Guest Services. Marriott experience preferred. OPERA PMS experience preferred.
• Must be able to work various shifts including both weekend days and holidays.
• Must be able to work the Overnight Shift/Night Audit as required by the business.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background check and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.