Are you passionate about hospitality and delivering exceptional guest service? We’re looking for a Front Desk Agent to join our team in a vibrant, guest-focused environment! As the first point of contact for our guests, you’ll play a key role in creating a welcoming and memorable experience.
• Greet and assist guests with check-ins, check-outs, and reservations.
• Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude.
• Process payments, verify guest information, and maintain accurate records.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer phone calls and respond to emails in a timely and courteous manner.
• Maintain a clean, organized, and inviting front desk area.
If you have strong communication skills, a positive attitude, and a passion for hospitality, we’d love to meet you!
Requirements
• Must have a comprehensive knowledge of hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle difficult situations and maintain professionalism
• High school education preferred; relevant training and experience required
• Previous experience in a hotel environment/Hotel PMS preferred
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations
• Ability to obtain required licenses and certificates
• Additional language ability preferred
• CPR and first aid training preferred
EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
