Job Description

Welcome to Town and Country Resort, where retro charm, SoCal sunshine, and modern luxury come together in the heart of Mission Valley. With 671 guest rooms, 295,000 sq. ft. of meeting space, and a personality as playful as it is iconic, we’ve been setting the scene for memorable stays for decades. And at the center of it all? Our Front Desk team.

As a Front Desk Agent, you’re the first smile, the warm hello, and the calm, capable guide that sets the tone for every guest’s stay. From check-ins and check-outs to room assignments and guest requests, you’ll keep things running smoothly while delivering hospitality with style, confidence, and just the right amount of charm. This role requires flexibility to work varying shifts between 6:00 AM and 10:30 PM, including weekends and holidays, based on business needs.

And because taking care of guests starts with taking care of our team, we offer great perks like complimentary stays for you and your family, free daily lunch in our employee cafeteria, free parking, a 401(k) retirement plan, and more. Full-time team members also enjoy comprehensive Medical, Dental, and Vision coverage, plus employer-paid life insurance for extra peace of mind.

Pay Rate $19.25 #TownCountrySD

Responsibilities

• Welcome guests with a warm, engaging, and professional presence that says, “You’ve arrived in the right place.”

• Make check-ins and check-outs smooth, accurate, and effortlessly efficient.

• Handle guest questions, concerns, and special requests with speed, care, and follow-through that makes guests feel heard.

• Keep room assignments, rate verification, and billing details accurate so everything stays polished behind the scenes.

• Work closely with Housekeeping, Bell Services, Reservations, and other departments to create a seamless guest experience.

• Process payments, post charges, and balance daily transactions using property management systems with confidence and precision.

• Know the resort inside and out, from amenities and local attractions to the latest promotions worth sharing.

• Jump in on special requests like early check-ins, late check-outs, and room changes with grace and flexibility.

• Maintain compliance with all safety, security, and privacy standards because details matter.

Qualifications

• Flexibility. This is a lively business, so we need someone who can roll with changing days and hours while still having fun doing it.

• Experience. Previous guest service experience is a must, especially if you genuinely enjoy helping people create memorable travel experiences.

• People person. If you love connecting with others and going beyond what’s expected, you’ll fit right in.

• Great communicator. Strong verbal skills and clear, polished writing help create great guest experiences.

• Multitasker. We’re looking for someone who can juggle priorities, stay accurate, and keep the vibe calm and capable.