Job Description

Overview:

$16.00/hour

Ages 18+

At Cedar Point, work is FUN! Working as a Front Desk Agent - 3rd Shift, means you will provide exceptional service to all guests staying at Sawmill Creek Resort You’ll also…

• Contribute to an amazing guest experience at Sawmill Creek.
• Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and other various add-ons, answer questions in person and over the phone.
• Act as Manager on Duty (MOD) of Sawmill Creek Resort overnight.
• Learn and utilize the hotel Property Management System.

Some of our amazing perks and benefits:

• Paid training and FREE uniforms!
• FREE Admission to Cedar Point and other Cedar Fair parks!
• FREE tickets and discounts to local attractions!
• FREE tickets for family and friends!
• 20% discounts on food and merchandise!

• Employee-only ride nights, game nights, and FREE FOOD events!

Responsibilities:

• Ability to work 3rd shift
• Ability to maintain guest information, including credit card information, in a secure and confidential manner.
• Ability to check guests into and out of the hotel, sell tickets, and answer guest questions.
• Ability to solve guest related concerns in a positive and professional manner.
• Maintain open communication with other shifts and Front Office Manager.
• Provide guest service according to Six Flags standards when serving the guest or working with subordinates.
• Maintain cleanliness and safety in assigned work area and perform all duties in compliace with Six Flags Safety Guidelines.
• Meet Six Flags attendance requirements.
• Other duties as assigned.

Qualifications:

• Must be able to work 3rd shift.
• Ability to learn and use the hotel Property Management System (Opera).
• Ability to work nights, weekends, and holidays to meet business needs.
• Ability to remain calm during emotionally charged situations.
• Ability to stand for long periods of time.
• Ability to pass a mandatory (or random) drug test, per Company Policy, unless prohibited by state or provincial law.
• Must be 18+.
• Ability to pass a background check.