Job Description

YOUR MISSION (The Job Description):

The incumbent in this position is responsible for welcoming and providing service to guests of Virgin Hotels Las Vegas.

Qualifications

THE NITTY-GRITTY (The Essential Job Duties):

• Learn and retain complete knowledge of and comply with all policies and procedures
• Maintain the Virgin culture & level of standards set forth by the management team
• Always maintain complete knowledge of hotel features/services, hours of operation,
• Familiar with room types, numbers, layout, décor, locations, rates, and appointments
• Be aware and understand all aspects of special packages, and promotions
• Daily house count and expected arrivals/departures
• Room availability status for any given day
• Scheduled daily group activities
• Use excellent communication skills with guests, staff including verbal, written and body language
• Learn and retain knowledge of all front office technical systems (LMS, Luxe Pricing, HotSOS and Salto)
• Assist and process check-in & check-outs for our guests in accordance with their preference (traditional or mobile)
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures
• Maintain a clean, hygienic, and organized work environment
• Obtain an assigned bank and ensure accuracy of contracted monies. Always keep bank secure
• Be able to communicate timely and in a responsive manner via digital device
• Be familiar with the property loyalty programs to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay
• Ensure all guests questions & requests are completed & followed up on while executing fabulous guest service
• Be creative and think outside the box to create memorable experiences for our guests
• Take, record, and relay messages accurately, completely, and legibly
• Complete all items on the shift checklist
• Adhere to security procedures to ensure our guest's safety
• Handle all issues and concerns and keep proper documentation of all important events

WHAT IT TAKES (The Qualities We Look For):

• Ability to compute accurate mathematical calculations
• Ability to communicate in English clearly and pleasantly with guests, management/co-workers, both in person and on the telephone
• Proficient computer knowledge

MUST HAVE'S:

• Current, legal, and unrestricted ability to work in the United States
• High school or equivalent education required
• Communicate clearly in verbal and written English
• Input and access data in various computer systems
• Understand guest inquiries and provide clear, concise responses
• Work cohesively with other departments and co-workers as part of a team
• Focus attention on details
• Maintain confidentiality of all guests and hotel information
• Maintain a neat, clean, and well-groomed appearance per hotel standards
• Adhere to hotel policies including but not limited to attendance, safety, behavior
• Highly organized, anticipating needs and over delivering wherever possible
• Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted!
• Be a team player!
• Work well on a team or independently while being accountable for work performed

THE WORKING CONDITIONS

• Stand for periods of 8-10 hours
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Work in an environment that is subject to varying levels of cold, heat, and light (including flashing lights), smoke, and sound
• Move around the service desk effectively, pull up folios and reach across counter for customer transactions.
• Work in crowded environment based upon customer volume
• You may come into contact with pet hair or dander

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*