StepStone Hospitality

Front Desk Agent

StepStone Hospitality  •  Portland, ME (Onsite)  •  25 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional hospitality. You will welcome guests, manage check-ins and check-outs, and ensure a smooth and pleasant stay experience.


Key Responsibilities

  • Greet and welcome guests in a friendly and professional manner
  • Process check-ins and check-outs accurately using the hotel management system
  • Handle guest reservations, cancellations, and room assignments
  • Respond to guest inquiries, requests, and concerns promptly
  • Maintain knowledge of hotel services, amenities, and local attractions in Portland, Maine
  • Coordinate with housekeeping and maintenance to ensure room readiness
  • Handle cash, billing, and payment processing securely
  • Uphold brand standards associated with Hilton Worldwide

Qualifications

  • High school diploma or equivalent required
  • Previous customer service or hospitality experience preferred
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Basic computer skills (experience with hotel software is a plus)
  • Reliable, punctual, and professional demeanor

Benefits

  • Competitive hourly wage
  • Employee discounts at Hilton properties worldwide
  • Opportunities for career growth and advancement
  • Paid time off (for eligible employees)
StepStone Hospitality

About StepStone Hospitality

StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.

StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Providence, Rhode Island
Year Founded
2009
Social Media