Job Description

· Process check-in and check-out transactions for guests
· Greet guests in the lobby and help with line management and crowd control
· Assist guests with their self-check in and check out needs at kiosk stations
· Manage hotel room inventory
· Handle end of the day bookkeeping, auditing and account reconciliation
· Assist guests with questions about the city and property
· Assist guests with booking dinner, show, etc… when necessary
· Assists with guest service recovery when possible
· Answer guest and team member phone or radio calls
· Maintains and Upbeat and Positive attitude at all times
· Responsible for being apprised of current events in hotel to assist guests
· Acts as a liaison on behalf of the guest to expedite guest requests
· Maintains a professional and courteous attitude towards all guests (internal and external)
· Anticipating guests needs and guest expectations
· Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

· May be subject to smoking environment and moderate noise.
· Fast paced, high volume environment involving constant
· Must be able to stoop, reach and bend as necessary.
· Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment

· Strong Interpersonal and communication skills.
· Proficient in a second language would be beneficial.
· Self-starter with strong problem solving ability
· One year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player
· Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
· Close knit environment, with constant co-worker involvement
· Must be able to complete several tasks at once with accuracy
· Must be able to stand and walk for entire shift (an average 8 hour shift) while moving from kiosk to kiosk as needed to assist guests.
· Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

· HS diploma or GED.
· One or more years of appropriate experience; or equivalent combination of education and experience.
· Must be at least 18 years of age.