Job Description

Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy, and our guests’ vacations memorable.

Join our Team!

As the Front Desk Agent at the Woodrun Lodge, you will be the first point of contact for guests, delivering a warm and professional welcome. Working as part of the Guest Services Team, this role focuses on check-in and check-out services, guest inquiries, and in-stay support, ensuring a seamless and elevated experience for all guests. The ideal candidate is guest-focused, detail-oriented, and thrives in a fast-paced hospitality environment.

What will I be doing?

Guest Services & Front Desk Operations

• Provide a warm, friendly, and professional welcome to all guests upon arrival.
• Handle check-ins and check-outs efficiently, ensuring accuracy in guest details and payment processing.
• Serve as the primary contact for guests, answering inquiries about their stay, the property, and Whistler experiences.
• Assist with special requests and concierge services, such as transportation bookings, ski passes, and dinner reservations.
• Address guest concerns and service recovery in a proactive and professional manner, ensuring guest satisfaction.

Communication & Coordination

• Maintain clear and consistent communication with the Guest Services Team, Housekeeping, and Maintenance to ensure a seamless guest experience.
• Report any maintenance issues, housekeeping requests, or property concerns to the appropriate teams for resolution.
• Ensure that guest reservations are accurate, and all pre-arrival details and special requests are recorded in the system.

Administration & Property Oversight

• Process guest payments, security deposits, and incidentals while maintaining accurate billing records.
• Maintain daily front desk reports, logs, and shift checklists to ensure operational efficiency.
• Keep an updated knowledge of property layouts, amenities, and policies, offering recommendations to guests when needed.
• Assist with inventory management for guest amenities and front desk supplies.

Teamwork & Flexibility

• Work closely with the Housekeeping and Maintenance teams to coordinate room readiness and address any guest concerns.
• Provide support to other Guest Services team members during peak periods.
• Be flexible in job responsibilities, assisting with various guest service functions as required.

Our Ideal Candidate

• Previous front desk, concierge, or hospitality experience is preferred.
• Exceptional customer service and communication skills, with a passion for creating memorable guest experiences.
• Strong problem-solving abilities, with a calm and professional approach to handling guest concerns.
• Ability to multitask and remain organized in a fast-paced environment
• Proficient in property management systems, reservation platforms, and payment processing
• Knowledge of Whistler and local activities is an asset.
• Flexible availability, including weekends, holidays, and peak occupancy periods

Why work for Whistler Platinum?

• Competitive hourly wage ($22–$24/hr, based on experience).
• Extended Health benefits (after 12 months).
• Annual lifestyle spending account for mountain pass or other recreational expenses.
• Fun and supportive work atmosphere, staff socials, and outings.
• Flexible schedule to enjoy the Whistler lifestyle.
• Discounts to experience Whistler activities.

Visa Requirements:

You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization.