Pay: $15.00+/hour, based on experience
Schedule: Full-Time | 12-hour shifts | Rotating Saturdays | 30+ hours per week
Do you make a great first impression? Are you friendly, dependable, and the kind of person who can make someone feel welcome from the moment they walk through the door?
HealthCARE Express is looking for a Front Desk Team Member / Director of First Impressions (D.O.F.I.) to join our team. Our D.O.F.I. team is often the first and last interaction a patient has with us, so this role is an important part of both the patient experience and the day-to-day flow of the clinic.
If you enjoy working with people, can juggle multiple priorities, and stay calm in a busy environment, this could be a great fit for you.
As a D.O.F.I., you'll help keep the front office running smoothly while making sure patients feel welcomed and taken care of. Responsibilities include:
Greeting and checking in patients
Verifying patient information and insurance
Answering phones and assisting patients with questions
Collecting payments and maintaining accurate payment records
Scanning and maintaining patient documentation
Keeping forms and front office supplies stocked and organized
Addressing patient concerns in a professional and timely manner
Protecting patient confidentiality and following HIPAA requirements
Communicating effectively with patients, Providers, and other clinic team members
Cross-training and stepping in to help wherever needed
At HealthCARE Express, flexibility and teamwork are important. Everyone plays a part in keeping the clinic moving and providing a great experience for our patients.
We're looking for someone who is organized, dependable, and comfortable working in a fast-paced environment. Strong communication and customer service skills are a must, along with basic computer skills and the ability to handle confidential information appropriately.
Experience in a medical or clinical office setting is helpful, but a positive attitude, willingness to learn, and ability to work well with a team are just as important.
Full-time team members are eligible for benefits including:
Health, dental, and vision insurance
Life insurance
Short-term and long-term disability
Accident and critical illness insurance
Benefit Time Off (BTO)
Bereavement leave
HealthCARE Express has 15 clinics across Texas, Arkansas, and Oklahoma, and we're proud of the culture we've built along the way. We work hard, move fast, and believe work can still be fun. From monthly themed dress-up days to opportunities to learn, grow, and take on new challenges, we want our team members to enjoy being part of the team.
New hires may be required to attend a 4–5 day training session in Texarkana, Texas as part of the onboarding process.
HealthCARE Express was founded in January of 2006 in Texarkana, TX with our first clinic being located on Richmond Rd. We now own and operate urgent care facilities in the state of Texas, Arkansas, Oklahoma, and Louisiana, and in recent years we expanded our model to include other practices as well. Today, we own seventeen urgent care and occupational medicine clinics, Imaging Center and an Age Management clinic.
Here at HealthCARE Express, we have focused on developing a foundation to support our growing clinics by including our own billing, marketing, and staffing metrics programs that are unique in the industry and give us a competitive advantage. In 2014, we finished a 16,000-foot expansion of our original building that allowed us to open our facility that now also houses a imaging and occupational medicine departments.
We pride ourselves on staying true to our core values and purpose so much, it's even on our name tags! Internally, we promote amazing customer service, financial success, an awesome place to work, and great medical care! Our purpose is to serve our communities, provide a WOWZA experience for our patients and customers, and leave a legacy of leaders. Because of this, our company is very involved in each of our local communities!
