Answer all incoming calls via multi-line phone system
· Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
· Process electronic payments for customers
· Calmly attempt to resolve and de-escalate any issues
· Escalate calls to appropriate Managers and/or Supervisors when necessary
· Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
· Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
· Coordinate online conference room booking management
· Responsible for tracking inventory and ordering of office and kitchen supplies
· Knowledge of HOA and the services we provide to each community
· Be extremely articulate and professional
· Update mailboxes as needed
· Update Vendor tracking sheet in Teams
Qualifications
GED or HS diploma
Bilingual
Welcome to our Restaurant Family. We're Pacific Bells, a Franchisee of Taco Bell. We operate over 260 Restaurants in 9 States and have a lot more growth in the works.
Pacific Bells, LLC was founded by Dennis and Anna in January 1986. After establishing their first store in Tualatin, Oregon, which is still open to this day, Tom Cook partnered with the founders with a goal to open multiple Taco Bell restaurants in the Pacific Northwest. From becoming a small store in Oregon, Pacific Bells, LLC is now a successful franchisee of the Taco Bell Corporation.
