Answer all incoming calls via multi-line phone system
· Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
· Process electronic payments for customers
· Calmly attempt to resolve and de-escalate any issues
· Escalate calls to appropriate Managers and/or Supervisors when necessary
· Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
· Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
· Coordinate online conference room booking management
· Responsible for tracking inventory and ordering of office and kitchen supplies
· Knowledge of HOA and the services we provide to each community
· Be extremely articulate and professional
· Update mailboxes as needed
· Update Vendor tracking sheet in Teams
Qualifications
GED or HS diploma
Bilingual
Our Mission
To be the most trusted ally for pet parents and a leader in pet health and wellness.
Our Promise
We deliver smart, effective, and accessible pet health solutions backed by innovation and education.
Core Values
• Pet Parent Focused – Pets and their families come first.
• Results Oriented – We set high standards and deliver impact.
• Humble & Hungry – Driven, curious, and grounded.
• Adaptive & Agile – We evolve to meet changing needs.
• Stronger as a Pack – Collaboration fuels our success.
Our Commitment to Employees
We invest in our people through ongoing development, mentorship, and growth opportunities. Our inclusive, collaborative culture empowers every team member to thrive and contribute to our mission.
Our Reach
With vertically integrated veterinary services, manufacturing, and distribution, PetIQ is uniquely positioned to serve partners and pet parents nationwide.
Locations
Headquartered in Eagle, Idaho, with facilities in Omaha, NE; Springville, UT; and Daytona Beach, FL. Veterinary clinics operate across 39 states.
Our Brands
PetArmor® • CAPSTAR® • SENTRY • Advecta • Minties® • Sergeant's® • VetIQ® • PetAction • Pūr Luv® • CAPACTION • Fosters
