Answer all incoming calls via multi-line phone system
· Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
· Process electronic payments for customers
· Calmly attempt to resolve and de-escalate any issues
· Escalate calls to appropriate Managers and/or Supervisors when necessary
· Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
· Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
· Coordinate online conference room booking management
· Responsible for tracking inventory and ordering of office and kitchen supplies
· Knowledge of HOA and the services we provide to each community
· Be extremely articulate and professional
· Update mailboxes as needed
· Update Vendor tracking sheet in Teams
Qualifications
GED or HS diploma
Bilingual
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
