Job Description

Level: Experienced
Job Location: OFSC Kissimmee Sub - Kissimmee, FL 34741
Position Type: Full Time
Job Shift: DayJob Title: Front Desk Receptionist
Job Type: Full-time
Introduction: Join our dynamic team at Oral and Facial Surgery Center as a Front Desk Receptionist. We are seeking a friendly, organized, and customer-focused individual to manage our front desk operations. As the first point of contact for our patients, you will play a crucial role in providing excellent customer service and ensuring smooth daily operations.
Responsibilities:
• Answer phones and assist with scheduling appointments and resolve inquiries.
• Greet patients and visitors with a warm and welcoming demeanor.
• Assist new patients with completing forms and explain what documentation is needed.
• Ensure patient information is accurate including billing and insurance information.
• Maintain, manage, and update patient records in compliance with privacy and security regulations.
• Calculate benefits and collect patient co-pays.
• Safeguard patient privacy and confidentiality.
• Ensure the reception area and waiting room are tidy and presentable.
• Other duties as assigned. Requirements:
• Proven experience as a receptionist or in a customer service role, preferably in a medical or dental setting.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Proficiency in using computers and electronic medical records (EMR) systems.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of medical terminology and insurance procedures is an advantage.
• High school diploma: additional qualifications in healthcare administration are a plus.
Benefits:
• 401(K)
• Health insurance
• Dental insurance
• Paid Time Off
• Uniform allowance Schedule:
• Day shift
• Monday to Friday
• No weekends
Work location:
• In-person
Equal Opportunity Employer:
This is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.