Job Description

Job Location: Mankato, MN 56001
Position Type: Part Time
Salary Range: $11.46 - $14.00 Hourly

Job Shift: Any
- Engage in active listening with members and program participants to build relationships, understand member's goals and interests, and ensure that each member or guest has a positive experience.
- Conducts tours for potential members.
- Enters member information into computer with accuracy.
- Helps to maintain a clean and orderly work environment.
- Understand and enforce all applicable YMCA policies.
- Operate membership software and all necessary office equipment.
- Assist in the sale of YMCA programs, services and product to members, guests, and participants.
- Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
- Responsible for maintaining towels at Member Services.
- Follow all YMCA policy and procedures including Child Abuse Prevention.
- Any other duties as assigned by the Membership Service Coordinator or Membership Director.

Qualifications
- High school diploma or equivalent required.
- One to two years related experience preferred.
- CPR, First Aid, AED certifications must be completed within 60 days of hire (YMCA provided).
- Must be able to work in a high-paced environment and be efficient at multitasking.
- Requires the ability to recognize and handle a variety of situations as they arise.
- Ability to establish and maintain positive relationships with staff, volunteers, YMCA members, the general public, and people of diverse backgrounds is essential.
- Strong communication, customer service and problem solving skills
- Demonstrated interpersonal communication and problem solving skills.
- Willingness to work with people of diverse backgrounds.
- Computer skills and knowledge of Microsoft Word, Excel, and PowerPoint
- Never been convicted of any child abuse including sexual abuse