Job Description

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Event Description:

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Fraud Ops Analyst (C05) based in Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Fraud Operations Specialist (C05) is an integral entry-level role within Commercial Cards fraud operations, focused on maintaining transactional security across multiple regions. This specialist is responsible for conducting initial fraud alert reviews, performing early fraud detection activities, and ensuring meticulous case documentation. Utilizing established procedures and advanced fraud detection systems, the role identifies suspicious activity, applies necessary temporary blocks, and escalates potential fraud risks, thereby safeguarding Citi's interests and minimizing financial losses.

In this role, you’re expected to:

• Conduct comprehensive first-level fraud alert reviews, including in-depth spend-pattern assessments, velocity checks, and Merchant Category analysis.

• Implement temporary blocks on accounts as required and efficiently forward cases for callout verification to prevent further exposure.

• Accurately document all case decisions and actions within system notes, adhering strictly to Standard Operating Procedures.

• Support the processing of Two-Way SMS/Email alerts according to defined workflows, ensuring timely and effective communication.

• Perform initial screenings of disputed transactions, verify the completeness of cross departmental communication (PACT) checklists, and escalate any anomalies detected.

• Assist in the analysis of fraud patterns by identifying common merchants or acquirer behaviors to proactive enhance detection methods.

• Ensure all alerts are handled promptly and within specified Turnaround Time requirements while adhering to Quality Control standards.

• Strictly follow all fraud controls and escalation protocols to safeguard Citi and client interests, ensuring regulatory compliance.

As a successful candidate, you’d ideally have the following skills and exposure

• Preferably with 0–2 years of relevant experience.

• Fresh Graduates are highly encouraged to apply

• Strong attention to detail with a proven ability to interpret complex data sets.

• Proficiency in data analytics, Excel, and fraud reporting tools.

• Strong written and verbal communication skills.

• Willing to work in a NAM shift

• M ust be able to work in a 24/7 shift environment, including weekends and public holidays

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe.

At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today