Job Description

Type of position:

Full-time position

Key languages:

Fluent level of French

Advanced English

Sector:

Customer Service / Technical Support

About our Client:

Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?

We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider.

If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you!

The Offer:

• Provide technical support and guidance to customers via phone, email, or chat;
• Diagnose and troubleshoot technical issues, resolving in a timely and efficient manner while maintaining a high level of customer satisfaction;
• Escalate complex issues to the appropriate technical team members and follow up on resolutions;
• Keep accurate records of customer interactions, including the nature of the issue, steps taken, and other relevant information;
• Collaborate with cross-functional teams, including product development, quality assurance, and sales;
• Provide feedback to management on customer issues, trends, and potential product improvements.

Requirements:

• Fluency in French and excellent communication skills in English;
• Experience within Customer Service (preferably in a call center environment);
• Genuine care giver. Able to multi-task, proactive and good with time management;
• Strong in phone calls, email writing;
• Great organizational skills, time management;
• Familiarity with Microsoft Office and Google suite tools.

Benefits:

• Participate in training and coaching sessions to improve technical and customer service skills.
• Salary package with performance bonuses;
• Monthly transport and meal allowance;
• Private health insurance;
• Initial training, and continuous learning opportunities;
• Hybrid work model.

The Process:

1. Submit your application and don't forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!