Job Description

Mercier Consultancy is delighted to offer a fantastic opportunity for a French Tech Support Specialist to join a leading online gaming platform based in Athens, Greece. This role comes with fully paid relocation, providing an exciting chance to live and work in a vibrant city while delivering top-level technical support to French-speaking gamers.

As a key member of the support team, you will assist users in troubleshooting issues, answering inquiries, and ensuring a seamless gaming experience. If you are passionate about gaming, technology, and customer service, this is the perfect role for you!

Responsibilities

• Provide expert technical support in French to users of the online gaming platform
• Diagnose and resolve technical issues related to game performance, connectivity, account management, and platform features
• Document reported issues and solutions clearly and promptly
• Collaborate with development and engineering teams to escalate complex problems
• Guide users on platform features and best practices to enhance their gaming experience
• Stay updated on game updates, patches, and changes to gaming technology
• Participate in ongoing training to improve technical knowledge and customer service skills

Requirements

• Fluency in French and English, both written and spoken; please specify your nationality and native language in your C.V. and/or Cover Letter.
• Strong passion for online gaming and familiarity with gaming platforms
• Excellent problem-solving and communication skills
• Experience in technical support or customer service, preferably in the gaming or tech industry
• Ability to work under pressure in a fast-paced environment
• Willingness to relocate to Athens with full relocation support provided
• Strong organizational skills and attention to detail

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...