Job Description

Type of position:

Full-time position

Key languages:

Fluent French
Intermediate English

Sector:

Customer Service / Sales

About our Client:

If you are highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure, this might be the right opportunity for you! We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. This is a chance to take a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach!

The Offer:

• Oversee daily activities of the team members;
• Being able to plan and execute in a fast-paced environment;
• Build and develop the team towards constant improvements on quality and productivity KPIs;
• Provide daily leadership to the team to meet and exceed customer expectations, business targets;
• Respond to escalating issues in a quickly and effectively;
• Support the integration of new systems & processes within teams.

Requirements:

• Excellent communication skills in English and fluency in Italian;
• Experience in customer support;
• Genuine care giver;
• Able to multi-task, proactive and good with time management;
• Strong in phone calls, email writing and social media.

Benefits:

• Salary package with performance bonuses;
• Initial training, and continuous learning opportunities;
• Opportunity for Hybrid work model;
• Great office space with coffee, snacks and chatting area.

The Process:

1. Submit your application and don't forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!