Job Description

Workster is partnering with a leading global travel management company to recruit a French-speaking Senior Business Travel Consultant for their Paris-based team. In this hybrid role you will deliver high-quality, end-to-end travel support for corporate clients, managing complex itineraries, supplier relationships and traveller needs. You will be a trusted advisor, ensuring cost-effective, compliant and seamless travel experiences across air, rail, hotel, car and ancillary services.

Your Role

• Manage end-to-end corporate travel bookings for French-speaking clients across multiple channels (phone, email, chat, booking platforms)

• Handle complex itineraries, multi-city routing, group and VIP travel, visa and entry requirements, and special traveller requests

• Provide commercial guidance on fare construction, ticketing rules, and cost-saving alternatives while ensuring policy compliance

• Negotiate and maintain relationships with suppliers (airlines, rail operators, hotels, car rental partners) to secure best available options and rates

• Proactively manage disruptions, rebookings and duty-of-care incidents, coordinating with duty-of-care tools and emergency response teams when required

• Advise clients on travel risk, travel policy design and optimisation, traveller tracking and expense control

• Accurately record itineraries, PNRs and customer interactions in the CRM and GDS, maintaining data quality and auditability

• Coach and mentor junior consultants, share best practice and contribute to continuous improvement initiatives

• Meet and exceed service level, quality and revenue KPIs, and contribute to client satisfaction and retention

Your Qualifications

• Native or near-native French (C2) and strong English (B2+) for internal communication; other languages an advantage

• Proven experience (typically 3+ years) in business travel, corporate travel management or within a TMC/BPO environment

• Solid knowledge of GDS platforms (Amadeus, Sabre, Travelport) and corporate booking tools; proven ticketing experience is desirable

• Excellent commercial awareness, fare/ticketing knowledge and ability to advise on cost‑effective solutions

• Strong customer service mindset with proven ability to manage high-pressure situations and complex problem-solving

• Experience with duty of care, traveller tracking and handling travel disruptions and emergency support

• Excellent communication, negotiation and relationship-building skills

• Comfortable using MS Office, CRM systems and online booking tools; quick to learn new technology

• Willingness to work hybrid schedule from the Paris office with flexibility for occasional early/late shifts or on-call duties

The Offer

• Full-time, hybrid position based in Paris (office & remote mix) with competitive salary aligned to experience

• Working schedule typically 35–40 hours/week with rotational shifts to cover client needs

• Paid training and structured onboarding including GDS refresh, client processes and crisis management

• Permanent contract with statutory French employment benefits and supplemental benefits where applicable

• Performance-related incentives and opportunities for commission or bonus schemes dependent on client portfolio

• Modern office facilities in Paris, hybrid working flexibility and a supportive, multicultural team environment

• Career development opportunities, professional certifications and internal mobility within a global travel network

• Additional perks such as travel discounts, wellbeing initiatives and team social events