Job Description

Workster is partnering with a leading international customer experience provider to recruit a French-speaking Travel Advisor for a dynamic Lisbon-based team.
In this role, you’ll deliver high-quality travel support and personalised service to French-speaking customers, handling bookings, enquiries and modifications while promoting relevant travel products and creating memorable travel experiences.

Your Role

• Provide exceptional customer service in French for inbound and outbound enquiries across phone, email and chat

• Assist customers with flight, hotel, transfer and package bookings, including changes, cancellations and special requests

• Advise customers on travel requirements, visas, insurance and destination information to ensure smooth travel experiences

• Identify opportunities to upsell or cross-sell ancillary services such as upgrades, seat selection and travel insurance

• Manage booking systems and third-party supplier platforms accurately and efficiently

• Handle complex itineraries and resolve service issues or disruptions with professionalism and empathy

• Keep customer records and booking notes up to date in the CRM and reservation systems

• Work closely with internal teams and external partners to ensure timely fulfilment and service recovery when needed

• Meet individual and team KPIs for quality, efficiency and customer satisfaction

Your Qualifications

• Native or C2 level French (spoken and written)

• English at B2 level or higher

• At least 1–2 years’ experience in travel customer service, reservations or a related role is preferred

• Strong communication and interpersonal skills with a customer-first mindset

• Ability to work accurately under pressure and manage multiple enquiries simultaneously

• Familiarity with GDS or online booking tools is an advantage

• Problem-solving skills and the ability to handle service disruptions calmly

• Comfortable using CRM and reservation systems; proficient with standard office software

• Eligible to work in Portugal and able to commute to the Lisbon office as required

The Offer

• Full-time position with fixed weekday working hours

• Hybrid work model following training and probation (partial work from home based on performance)

• Competitive salary with performance-based bonus opportunities

• Welcome bonus during the first year

• Private health and life insurance from day one (including dental and vision where applicable)

• Daily meal allowance via prepaid card

• Access to corporate gym facilities and wellbeing initiatives

• Stable international project with clear progression and internal mobility opportunities