Job Description

Mercier Consultancy is pleased to offer an excellent opportunity for a French-Speaking Tech Support Specialist at a leading electronics company in Athens, Greece! In this key role, you will provide top-notch technical assistance to French-speaking customers, helping them troubleshoot and resolve any issues they encounter with their electronic devices.

If you have a strong passion for technology, enjoy solving customer problems, and possess excellent communication skills, we invite you to join our dedicated team!

Responsibilities

• Deliver technical support in French via phone, email, and chat channels to customers using electronic products
• Identify and troubleshoot technical issues to enhance customer satisfaction
• Document customer interactions and resolutions accurately in our support system
• Collaborate with the engineering team to escalate unresolved issues
• Educate customers about product features and optimal usage
• Stay current with product updates and advancements in technology
• Engage in continuous training to refine product knowledge and support skills

Requirements

• Fluency in French and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Strong problem-solving skills and a customer-oriented approach
• Previous experience in technical support or customer service is preferred
• Exceptional communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Familiarity with technical support software and troubleshooting tools

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...