Job Description
Mercier Consultancy is seeking a dedicated French Speaking FinTech Customer Support Representative to join our team in Athens, Greece, with a fully paid relocation package. You will be responsible for delivering exceptional support to our French-speaking customers, ensuring their inquiries and issues related to FinTech products and services are resolved promptly and effectively.
This role offers a chance to be part of a dynamic fintech environment while experiencing the rich culture and lifestyle of Athens.
Responsibilities
- Respond to customer inquiries accurately and efficiently in French
- Assist customers with their FinTech product related issues and provide effective solutions
- Maintain detailed records of customer interactions using CRM software
- Collaborate with cross-functional teams to resolve complex customer issues
- Stay informed on current fintech industry trends and company offerings
- Gather and relay customer feedback to improve service quality and product features
Requirements
- Fluency in French and English, both spoken and written
- Experience in customer support roles within the FinTech or financial services industries
- Strong communication and problem-solving skills
- Ability to adapt and work effectively in a fast-paced, multicultural environment
- Customer-focused approach with attention to detail
- Willingness to relocate to Athens with comprehensive relocation support provided
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Monthly Performance Bonus
- Free Greek Course
- And More...
