Job Description

French-Speaking Customer Support Specialist – Sportswear Brand

Job Description

We are recruiting French-speaking Customer Support Specialists for an on-site role in Sofia, Bulgaria, supporting a globally recognized sportswear and athletic brand.

In this role, you will deliver pre- and post-purchase customer care via email, voice, and live chat. You will assist shoppers with inquiries regarding gear, sizing, order statuses, deliveries, and returns, ensuring every customer receives an exceptional, seamless brand experience.

Your Role

• Handle customer inquiries across voice, email, and live chat channels in French.
• Provide clear, helpful support for pre-sale product questions and post-purchase service needs.
• Assist with order tracking, exchanges, returns, and digital account management.
• Maintain detailed, accurate documentation of interactions and resolutions within CRM software.
• Ensure prompt, courteous, and high-quality responses that align with brand standards.
• Collaborate closely with team members and internal leads to elevate customer satisfaction.

Your Qualifications

• Native or fluent French (C1/C2 level), both written and spoken.
• Strong verbal communication, active listening, and problem-solving abilities.
• Customer-centric mindset with an empathetic, professional approach.
• Ability to multitask efficiently in a dynamic, high-volume environment.
• Passion for sports, activewear, or retail is an asset.
• Previous experience in customer support, contact centers, or retail is preferred, though motivated candidates are welcome.

The Offer

• Location & Work Mode: Full-time, 100% on-site position in Sofia, Bulgaria.
• Schedule: Standard 8-hour shifts, Monday to Friday (shifts may vary based on business needs).
• Compensation & Bonuses: Competitive monthly salary package plus a performance-based bonus structure.
• Benefits Package: Comprehensive health and dental coverage, food vouchers, transport allowance, and access to a co-financed sports membership card.
• Relocation Support: Travel expense reimbursement, temporary hotel accommodation upon arrival, and a dedicated relocation allowance for candidates moving to Sofia.
• Training & Development: Fully paid initial training, structured onboarding, and long-term career growth opportunities in an international team.