Job Description

Mercier Consultancy is excited to announce an opening for a French-Speaking Customer Support Representative in our Logistics Department, located in beautiful Athens, Greece! In this essential role, you will be the go-to resource for our French-speaking clients, assisting them with inquiries related to logistics and transportation services.

If you are passionate about logistics and enjoy providing top-notch customer service, we invite you to apply and become part of our dynamic team in an exciting environment!

Responsibilities

• Respond to customer inquiries in French via phone, email, and chat
• Assist clients with questions regarding shipping, tracking, and logistics processes
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve customer issues
• Provide updates and information regarding shipments and delivery schedules
• Gather customer feedback to assist in process improvement initiatives
• Participate in training sessions to enhance your knowledge of logistics services

Requirements

• Fluency in French and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support, preferably in logistics or supply chain management
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric mindset with a focus on delivering exceptional service
• Ability to multitask in a fast-paced environment
• Familiarity with logistics software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...