Job Description
Mercier Consultancy is pleased to offer an exciting opportunity for a French Speaking Customer Support Representative to join a leading tech firm based in Athens, Greece. In this role, you will be responsible for delivering outstanding customer service to French-speaking clients, providing technical support and ensuring customer satisfaction across a range of innovative technology products and services.
This position is ideal for individuals who are passionate about technology and customer service and who thrive in a fast-paced, dynamic environment.
Responsibilities
- Provide technical and customer support to French-speaking clients
- Diagnose and resolve technical issues related to the firm’s products and services
- Document and track customer interactions and resolutions accurately in the CRM system
- Collaborate with internal product and engineering teams to escalate and resolve complex issues
- Maintain up-to-date knowledge of company products, services, and industry trends
- Ensure excellent customer satisfaction by providing timely and effective solutions
- Participate in training sessions to enhance technical and customer service skills
Requirements
- Fluency in French and English, both written and verbal
- Previous experience in technical customer support or a related field
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal abilities
- Ability to work efficiently both independently and as part of a team
- Willingness to relocate to Athens, Greece
- Familiarity with CRM systems and customer support tools
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
