Job Description

Mercier Consultancy is thrilled to announce an opening for a French-Speaking Customer Support Representative in our High-End Brand Retail Department based in Greece! In this prestigious role, you will be the key point of contact for our French-speaking clients, providing them with an exceptional level of service as they explore and purchase luxury products. Your commitment to delivering outstanding customer experiences will play a crucial role in enhancing our brand's reputation.

This position is perfect for individuals with a passion for luxury retail and a flair for customer service. If you have excellent communication skills and a dedication to excellence, we would love to hear from you!

Responsibilities

• Provide customer support in French via phone, email, and chat
• Assist clients with inquiries about high-end products, orders, and services
• Document customer interactions and solutions accurately in our systems
• Work closely with internal teams to resolve customer issues and provide tailored solutions
• Maintain a comprehensive understanding of our luxury product offerings and brand values
• Collect and analyze customer feedback to enhance service delivery
• Participate in training sessions to stay updated on the latest trends in luxury retail

Requirements

• Fluency in French and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support, preferably in the luxury retail sector
• Outstanding communication and interpersonal skills
• Strong understanding of luxury brand positioning and customer expectations
• A patient and professional demeanor when handling inquiries
• Proficiency in customer support tools and platforms
• Passion for luxury products and personal care

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...