Job Description

Mercier Consultancy is thrilled to offer an exciting opportunity for a French-Speaking Customer Support Representative for Disney +, with the flexibility to work from home in Greece! In this dynamic role, you will be the key point of contact for our French-speaking customers, assisting them with inquiries about Disney + services, content, and subscriptions. Your passion for customer service and love for Disney will contribute to providing an unforgettable experience for our valued clients.

This position is perfect for individuals who enjoy engaging with others and possess a strong understanding of the streaming industry. Join our creative team and help spread the magic of Disney!

Responsibilities

• Assist customers in French via phone, email, and chat regarding Disney + platform inquiries
• Provide information on subscriptions, content library, and troubleshooting assistance
• Document customer interactions and resolutions in our support system
• Collaborate with internal teams to resolve complex customer issues
• Provide exemplary service while maintaining a positive brand image
• Stay updated on new content releases and platform features
• Participate in training sessions to enhance product knowledge and support skills

Requirements

• Fluency in French and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support, particularly in the entertainment or streaming sectors is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric attitude with a drive to enhance the client experience
• Ability to work independently and manage time effectively in a remote environment
• Familiarity with customer support tools and CRM systems

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...