Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As a French-speaking Senior Customer Service Representative at Thermo Fisher Scientific Inc., you will have the opportunity to make a real impact. Our company is the world leader in serving science, with a mission to enable our customers to make the world healthier, cleaner, and safer. Whether it's accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, or increasing efficiency in laboratories, we are here to support our customers every step of the way.

Joining our team means being part of a diverse and inclusive environment where over 12 languages are spoken. You will play a crucial role in providing exceptional customer service and order management support. Based at our Shared Service Center in Budapest, you will work alongside a team of professionals who are dedicated to delivering world-class service and excellence in a diverse back-office environment.

Responsibilities:

• Take ownership of order management process activities
• Open tickets in ticketing tool and place the installation order in SAP
• Assign and schedule Engineers to the field if required
• Drive status of installation orders to completion
• Maintain and develop excellent relationship with different departments
• Document and track all required information and daily data
• Oversee the resolution of customer inquiries and complaints that require further attention
• Provide expertise, guidance, and support to colleagues as necessary
• Build and maintain relationships with field service technicians, sales department, dispatching team, and additional accounts within the business unit
• Contribute to the assessment of processes and related improvement ideas

Requirements:

• 2+ years of customer service experience in a multicultural environment is preferred
• Equivalent experience or a Government Body award required
• Bachelor's Degree preferred
• Fluency in both written and verbal English is needed
• French language knowledge is required
• Proficiency in Microsoft Office, especially Excel and Outlook
• Strong communication skills
• Strong problem-solving abilities with a focus on achieving desired outcomes
• Attention to detail and accuracy in the workplace
• Process improvement mentality
• Good organizational skills and the ability to prioritize effectively
• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers
• Experience with SAP and C4S is preferred

At Thermo Fisher, we offer more than just a job. You'll have the opportunity to make a real-life impact, receive support in achieving your career goals, and be part of a company culture that values diversity, unity, and giving back to the environment. Join our team and contribute to our mission of making the world healthier, cleaner, and safer.

Apply today at http://jobs.thermofisher.com and explore the possibilities of starting your story with Thermo Fisher Scientific.

Not exactly what you're looking for? Apply to our Customer Service Talent Community.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.