Job Description

Mercier Consultancy is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative for an Online Bank, based in Greece. In this critical role, you will provide exceptional support to our French-speaking clients, assisting them with inquiries related to their banking needs in a digital environment.

Your fluency in French will be essential in helping customers navigate online banking services, address any issues they may encounter, and ensure they receive a seamless banking experience. As part of a dedicated team, you will play a vital role in fostering customer satisfaction and trust in our online banking solutions.

Responsibilities

• Provide high-quality customer service in French through phone, email, and chat regarding online banking inquiries
• Assist customers with account management, transaction inquiries, and banking services
• Resolve customer issues and concerns efficiently and professionally
• Document all interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to ensure timely and effective issue resolution
• Gather customer feedback to help improve our service offerings
• Stay updated on the latest banking policies, product offerings, and regulatory changes

Requirements

• Fluency in French and English, with excellent verbal and written communication skills
• Strong customer service orientation and a proactive approach to problem-solving
• Prior experience in customer service, especially in banking or finance, is preferred
• Able to manage multiple inquiries simultaneously in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passionate about providing exceptional service and helping customers with their banking needs
• Familiarity with customer support software and CRM systems is an advantage

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...