Job Description
Mercier Consultancy is seeking a dedicated French Speaking Customer Service Representative for our Client's Government Services Platform, located in Greece. In this important role, you will provide exceptional support to our French-speaking clients, assisting them with inquiries related to various government services and processes.
Your fluency in French will be essential as you navigate client inquiries, ensuring they receive accurate information and assistance regarding their needs related to government services. You will play a key role in fostering trust and satisfaction among users of our platform.
Responsibilities
- Provide top-notch customer service in French via phone, email, and chat regarding inquiries on government services
- Assist customers with information about application processes, eligibility criteria, and service availability
- Handle issues and complaints promptly and professionally, ensuring customer satisfaction
- Document all interactions and feedback accurately in our CRM system
- Collaborate with internal departments to resolve complex inquiries and enhance service delivery
- Educate customers about available services and resources
- Stay updated on governmental regulations and changes that may affect customers
Requirements
- Fluency in French and English, with strong verbal and written communication skills
- Excellent customer service skills with a focus on problem resolution
- Previous experience in customer service, particularly in government services or public sectors, is preferred
- Able to manage multiple inquiries and priorities in a fast-paced environment
- Detail-oriented with strong organizational skills
- Passion for serving the community and helping clients navigate government processes
- Familiarity with CRM systems and customer support software is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
