Job Description
Mercier Consultancy is seeking a dynamic French Speaking Customer Service Agent to join our team in Bulgaria! This is an exciting opportunity for passionate individuals who are committed to providing excellent support to our French-speaking clients.
In this role, you will serve as the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a satisfying overall experience. Your fluency in French will be integral to facilitating effective communication and fostering positive relationships with our clients.
Responsibilities
- Assist French-speaking customers through phone, email, and chat
- Provide information and support on our products and services
- Document all customer interactions diligently in our CRM system
- Collaborate with team members to resolve complex customer inquiries
- Guide clients on how to optimize their experience with our offerings
- Gather customer feedback for service enhancement
- Participate in training sessions to stay updated on product offerings and best practices
Requirements
- Fluency in French and English, both written and spoken
- Exceptional communication and customer service skills
- Previous experience in a customer service role is advantageous
- Strong problem-solving abilities and attention to detail
- A friendly and approachable demeanor with a customer-centric mindset
- Ability to work effectively in a team environment
- Willingness to learn and adapt in a fast-paced setting
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
