Job Description

French-Speaking Customer Experience Officer
The Role:
We are looking for passionate and self-motivated professionals to join our Customer Experience team.

The main responsibilities of the position include:

Deal with clients’ inquiries via live chat, email and telephone.
Perform personal clientele analysis and take actions as required.
Handle client inquiries appropriately and ensure that high level service is provided.
Promote available products and services to clients.
Develop and maintain excellent relationships with prospective and existing clients.
Cooperate effectively with other departments as required.
Contribute to team effort by achieving targeted results.

Main requirements:

Degree in a business-related field.
Client handling experience in the financial services sector is a definite plus.
Fluent French speakers with excellent oral and written skills in English.
Ability to multitask and maintain a high-level of organization.
Outstanding communication and interpersonal skills.
Excellent computer literacy.
Valid work permit required.

Benefit from:

Attractive remuneration package
Intellectually stimulating work environment
Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Speak Your Strength – Language Proficiency Check
Show Your Skills – Live Technical Session

All applications will be treated with strict confidentiality!

About XM

🏆 At XM, we're not just another forex and CFD broker. Since our inception, we've been on a mission to redefine currency trading. Our dedication to innovation and excellence has earned us numerous awards and made us a prominent leader in the global fintech landscape.

🌎 With a diverse team of over 1,400 professionals spanning seven offices across the globe, we're united by our commitment to providing exceptional service in over 30 languages.

🚀 But what truly sets us apart is our #XMers. We don't just embrace growth, learning, and innovation – we own it. As part of the XM family, we dive headfirst into challenges, supporting each other every step of the way.

🙌 Guided by our values - Big. Fair. Human. - we have cultivated an unparalleled work environment, where every individual is nurtured for both personal and professional growth. Competitive benefits and perks that exceed market average, engaging team activities, rewarding volunteer programs, initiatives supporting the employees’ physical and mental wellbeing, and flexible work arrangements are only some of the proof points of how XM prioritizes its people’s wellbeing and work-life balance. And with a strong focus on learning and development, diversity and inclusion, and fostering a culture where everyone's voice is heard, we empower each member of our team to be a leader in their own right.

🤘 Ready to join a community that rocks and work somewhere truly awesome? ▶ xm.com/careers

Industry

Finance & Insurance

Company Size

1,001-5,000 employees

Headquarters

Limassol, CY

Year Founded

2009

Website

xm.com

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