Job Location
San José
Location: San José, Costa Rica
Working hours: 8am to 5pm or 7am to 4pm, based on Eastern Standard Time (EST). Candidates are required to work entirely on-site for the first five months.
Profile: Consumer Relations Specialist
Accommodations: P&G is committed to providing accommodations to any applicant with a disability during the recruitment, assessment, and selection process. If you need an accommodation related to your disability in order to participate in the recruitment process, please click here to submit your request. If you require an accommodation for the assessment process 1) submit your request, 2) do not complete either assessment until you have been contacted for documentation verification.
Join us as a Consumer Relations Specialist, where every conversation is an opportunity to create positive change and enhance consumer satisfaction! In this vital role, you will deliver exceptional service through various communication channels, including phone, email, and chat. Strong interpersonal skills, including empathy and active listening, are essential for engaging with consumers effectively. You will address inquiries and provide detailed product information. Additionally, you will resolve issues efficiently while following established protocols to ensure a consistent and positive experience. We welcome candidates with strong communication skills, and diverse experiences in consumer engagement or any roles involving consumer interaction, who can problem solve and find solutions to enhance consumer satisfaction in this fast-paced environment.
As a Consumer Relations Specialist, you will serve as an expert on specific product segments, guiding clients through troubleshooting and warranty claims. You will assess consumer needs to provide tailored product recommendations that enhance satisfaction. If you value collaboration and enjoy building relationships, this role is for you! Additionally, you will maintain accurate records of interactions and recommend improvements to messaging strategies and processes. Collaborating with teams, you will investigate escalations to ensure timely responses to consumer inquiries.
In this role, you will foster strong relationships with consumers through personalized support and engagement on social media. You will participate in initiatives that drive consumer loyalty and retention, enhancing our brand presence. Contributing to the knowledge base, you will ensure accurate resolutions and support your team with product knowledge and best practices. You will collaborate with colleagues to share insights and foster a positive team environment that encourages feedback and innovation. Your daily work will drive meaningful value for our Brands, by collecting insightful info that can influence purchase decisions, transform product quality, and guide initiatives in Research & Development – all while providing a firsthand perspective on what matters most to our valued consumers.
Job Qualifications
Must-Have Skills:
Advanced proficiency in English (spoken and written)
Advanced proficiency in French (spoken and written)
High school diploma
Nice-to-Have Skills:
Prior experience in customer service.
Bachelor's degree or currently enrolled as a university student.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Soft Skills:
Detail-oriented with strong organizational skills.
Strong problem-solving skills.
Important Notes for Candidates:
Please complete the online assessments within the next 24 hours after your application for the position.
Please note that the communication process for this job posting may take longer than usual, as it is connected to multiple positions.
Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.
What We Offer:
Responsibilities from Day 1, allowing you to take ownership of your projects
Continuous mentorship from passionate colleagues and formal training opportunities
A dynamic and supportive work environment that promotes agility and work/life balance
Flexibility in arranging your work schedule based on personal needs
A competitive salary and benefits package
About Us:
P&G serves consumers worldwide with a strong portfolio of trusted brands, including Always®, Ariel®, Crest®, Gillette®, Pampers®, and Tide®. Our community operates in approximately 70 countries. For more information about us and our brands, please visit www.pg.com
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We ensure reasonable accommodations for individuals with disabilities during the application or interview process. Please contact us to request accommodations.
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Job Schedule
Full time
Job Number
R000151170
Job Segmentation
Entry Level
P&G was founded more than 185 years ago as a soap and candle company. Today, we’re one of the world’s largest consumer goods companies and home to iconic, trusted brands, including Always®, Charmin®, Braun®, Fairy®, Febreze®, Gillette®, Head & Shoulders®, Oral B®, Pantene®, Pampers®, Tide®, and Vicks®.
The design, development, growth and success of these products—and many more—is thanks to the innovative and insightful minds of our people. From Day 1, you’ll help make everyday life easier for our 5 billion consumers.
There is no single equation for success at P&G, because no two P&G people or careers are alike. Just as we strive to deliver a superior consumer experience, we aim to deliver a superior employee value equation as well. With our large global footprint, there are many opportunities to work with P&G in multiple locations. We offer opportunities in approximately 70 countries and continually aim to attract, reward and advance the finest people in the world.
Here, we want you to get your career off to a fast start. That's why we don't have any rotational development programs or gradual ramping-up periods: you’ll be able—and encouraged—to dive right in from Day 1. Join us and help make life better through meaningful work that makes an impact from Day 1.
