Recruit4Work SL

French Remote Customer Service Agent in Madrid

Recruit4Work SL  โ€ข  Tarragona, ES (Remote)  โ€ข  2 hours ago
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Job Description

Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.

๐ŸŒŸ Ready to take your career to sunny Madrid? โ˜€๏ธ

Weโ€™re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. Youโ€™ll help customers with questions, claims, and service updates โ€” always ensuring the best possible experience ๐Ÿ’ฌโœจ

๐Ÿ’ผ Responsiblities

  • ๐Ÿ“žAnswer incoming calls and emails from customers, partners, and suppliers.
  • ๐Ÿ“ฒProvide advice, guidance, and solutions for customer queries and incidents.
  • ๐ŸคKeep customers informed about coverage, claim status, and resolutions.
  • ๐Ÿ› ๏ธMake follow-up calls on claims and collections.
  • ๐Ÿ’ฐApply cross-selling and retention techniques where applicable.
  • ๐Ÿ’ปRecord all relevant data accurately in our systems.

๐Ÿง  Skills & Abilities

  • Customer-oriented and empathetic ๐Ÿ’™
  • Excellent communication (verbal & written)
  • Results-driven and proactive ๐Ÿš€
  • Strong problem-solving and analytical skills
  • Active listening and adaptability
  • Tolerance to stress and perseverance ๐Ÿ’ช

โœ… Requirements

  • ๐Ÿ—ฃ๏ธ Fluent in French (both mandatory), knowledge of English and Spanish is a plus
  • ๐Ÿ‘‰๐Ÿป1 year in customer service preferred
  • ๐Ÿ’ฌ Strong communicator โ€“ verbal & written
  • ๐Ÿ’ป Basic computer skills (MS Office)
  • ๐Ÿ’ช Detail-oriented, adaptable & stress-resistant
  • ๐Ÿค— Great listener, problem-solver & multitasker
  • ๐ŸŒŸCustomer-first attitude

๐ŸŽ“ Education & Technical Skills

  • Secondary Education ๐ŸŽ“
  • Telephone excellence โ˜Ž๏ธ
  • Complaint handling and customer communication ๐Ÿ’ฌ
  • Active listening and computer literacy ๐Ÿ‘‚๐Ÿป

๐ŸŽ What we offer

  • ๐Ÿ’ป 100% remote or hybrid setup (if you live in Madrid)
  • ๐Ÿ’ฐ Competitive salary + performance bonuses
  • ๐Ÿฝ๏ธ Meal vouchers
  • ๐ŸŒด 26 + 7 vacation days per year
  • ๐Ÿ’ก All equipment provided (laptop, headset, HDMI/USB adapter)
  • ๐Ÿฅ Private health insurance after 1 year
  • ๐ŸŽ“ Ongoing training and wellbeing activities
  • ๐Ÿ›ก๏ธ Free employee policy + support programs

๐Ÿ“ Location

100% Remote (or hybrid if based in Madrid)

#remote #customerservice #madrid #french

Recruit4Work SL

About Recruit4Work SL

Recruit4work is an international recruitment agency specialising in connecting individuals with rewarding employment opportunities abroad. Our team of expert recruiters excels in assisting candidates in finding suitable positions, whether for permanent roles, freelance projects, or temporary placements for those seeking a change during a gap year.

At Recruit4work, we pride ourselves on our extensive network of global employers and our ability to match candidates with roles that align with their skills, experience, and career aspirations. Our recruiters are dedicated professionals who leverage their industry knowledge and expertise to guide candidates through every step of the recruitment process.

As market leaders in the field of international recruitment, we have a proven track record of success in helping individuals secure exciting new opportunities overseas. Whether youโ€™re looking for a long-term career move, a short-term freelance project, or a temporary position to explore new horizons during a gap year, Recruit4work is here to assist you.

Contact us today to discover how Recruit4work can help you take the next step in your career and find your ideal job opportunity abroad.

Spain: +34937370972

Netherlands: +31103400345

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Barcelona, ES
Year Founded
2016
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