Job Description

We are looking for a talented and motivated Quality Assurance (QA) expert to oversee the quality assurance process for our programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our clients. Be able to create and execute training and development plans tailored to top notch customer sevice and sales teams.

Responsibilities:

• Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to programs and services.
• Daily quality assessments of all account managers tasks related to communication and engagement with clients.
• Regular and coherent reporting to of all actions taken and results found.
• Training and development plans.
• Collaborate closely with account managers to identify QA requirements and ensure alignment with business objectives.
• Conduct regular assessments of account manager activities, promotions, and rewards to identify areas for improvement and optimisation.
• Monitor clients feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner.
• Stay up-to-date with industry trends, best practices, and regulatory requirements and incorporate them into QA processes.
• Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement.
• Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams.

Requirements:

• Fluent in French and English.
• Experience in quality assurance, with a focus on programs, services, or customer experiences
• Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation.
• Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organization
• Passion and a strong commitment to delivering outstanding customer service to clients.

By submitting your application, you agree to our Privacy Policy.